9781544321509-1544321503-Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

ISBN-13: 9781544321509
ISBN-10: 1544321503
Edition: 2
Author: Michael C. Sturman, Robert C. Ford
Publication date: 2019
Publisher: SAGE Publications, Inc
Format: Paperback 576 pages
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Book details

ISBN-13: 9781544321509
ISBN-10: 1544321503
Edition: 2
Author: Michael C. Sturman, Robert C. Ford
Publication date: 2019
Publisher: SAGE Publications, Inc
Format: Paperback 576 pages

Summary

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience (ISBN-13: 9781544321509 and ISBN-10: 1544321503), written by authors Michael C. Sturman, Robert C. Ford, was published by SAGE Publications, Inc in 2019. With an overall rating of 5.0 stars, it's a notable title among other Hospitality, Travel & Tourism (Industries, Service, Food Industry, Cooking Education & Reference) books. You can easily purchase or rent Managing Hospitality Organizations: Achieving Excellence in the Guest Experience (Paperback, Used) from BooksRun, along with many other new and used Hospitality, Travel & Tourism books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $13.12.

Description

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

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Verified Buyer
Dec 07, 2021

Yes it was in great condition and it came in time for my class

Great. Easy to read. Good pages and ugh love it

Nothing I mean came a day late but other then that no regret