Acknowledged author James R. Evans wrote Quality & Performance Excellence comprising 496 pages back in 2016. Textbook and etextbook are published under ISBN 1305662229 and 9781305662223. Since then Quality & Performance Excellence textbook received total rating of 3.5 stars and was available to sell back to BooksRun online for the top buyback price of $27.30 or rent at the marketplace.
Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.