9781138673410-1138673412-Total Quality Management and Operational Excellence: Text with Cases

Total Quality Management and Operational Excellence: Text with Cases

ISBN-13: 9781138673410
ISBN-10: 1138673412
Edition: 5
Author: John S. Oakland, Robert J. Oakland, Michael A. Turner
Publication date: 2020
Publisher: Routledge
Format: Paperback 556 pages
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Book details

ISBN-13: 9781138673410
ISBN-10: 1138673412
Edition: 5
Author: John S. Oakland, Robert J. Oakland, Michael A. Turner
Publication date: 2020
Publisher: Routledge
Format: Paperback 556 pages

Summary

Total Quality Management and Operational Excellence: Text with Cases (ISBN-13: 9781138673410 and ISBN-10: 1138673412), written by authors John S. Oakland, Robert J. Oakland, Michael A. Turner, was published by Routledge in 2020. With an overall rating of 4.5 stars, it's a notable title among other Leadership & Motivation (Management & Leadership) books. You can easily purchase or rent Total Quality Management and Operational Excellence: Text with Cases (Paperback) from BooksRun, along with many other new and used Leadership & Motivation books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $7.55.

Description

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean–Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.
Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation
The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.
Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

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