9781118076675-1118076672-The Nordstrom Way: Second Edition

The Nordstrom Way: Second Edition

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ISBN-13: 9781118076675
ISBN-10: 1118076672
Edition: 2
Author: Robert Spector
Publication date: 2012
Publisher: Wiley
Format: Paperback 240 pages
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Book details

ISBN-13: 9781118076675
ISBN-10: 1118076672
Edition: 2
Author: Robert Spector
Publication date: 2012
Publisher: Wiley
Format: Paperback 240 pages

Summary

The Nordstrom Way: Second Edition (ISBN-13: 9781118076675 and ISBN-10: 1118076672), written by authors Robert Spector, was published by Wiley in 2012. With an overall rating of 4.0 stars, it's a notable title among other Retailing (Industries, Service, Customer Relations, Processes & Infrastructure) books. You can easily purchase or rent The Nordstrom Way: Second Edition (Paperback) from BooksRun, along with many other new and used Retailing books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.42.

Description

The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.
—Howard Schultz, Chairman, Starbucks Coffee

Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.

New material in this revised edition includes:

  • "How To Become The Nordstrom Of Your Industry"
  • Tools for creating a customer-driven culture
  • Chapters on Nordstrom's online customer service and the innovative social commerce features of its website
  • Breakthroughs on Nordstrom's multi-channel approach to customer service

Nordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.

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