9781118071809-1118071808-Guest Service in the Hospitality Industry

Guest Service in the Hospitality Industry

ISBN-13: 9781118071809
ISBN-10: 1118071808
Edition: 1
Author: Paul J. Bagdan
Publication date: 2012
Publisher: Wiley
Format: Hardcover 320 pages
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Book details

ISBN-13: 9781118071809
ISBN-10: 1118071808
Edition: 1
Author: Paul J. Bagdan
Publication date: 2012
Publisher: Wiley
Format: Hardcover 320 pages

Summary

Guest Service in the Hospitality Industry (ISBN-13: 9781118071809 and ISBN-10: 1118071808), written by authors Paul J. Bagdan, was published by Wiley in 2012. With an overall rating of 3.7 stars, it's a notable title among other Hospitality, Travel & Tourism (Industries, Service) books. You can easily purchase or rent Guest Service in the Hospitality Industry (Hardcover, Used) from BooksRun, along with many other new and used Hospitality, Travel & Tourism books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $4.68.

Description

Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs and then knowing how to meet and exceed those needs. Adopting an approach with insights from all areas of hospitality, Guest Service in the Hospitality Industry explores the intricacies of quality guest service with solid and proven concepts across the industry. By providing several frameworks for thought, this book opens readers’ minds to the idea of taking care of the guest.

Integrating quality service into the identity and individual operations of the overall business is the key to success in the hospitality industry. Guest Service in the Hospitality Industry prepares hospitality managers to meet and exceed guests' expectations through quality service that is evident in all of the operation, its people, and its plan.

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