How To Complain 2nd Edition
*UPDATED 2017* Here is the result of over 30 years of experience from the campaigner Helen Dewdney, who sports the online persona, The Complaining Cow. Including tips, real-life examples, anecdotes and handy template letters, you are provided with the knowledge and confidence to assert your legal rights, overcome any consumer complaint hurdles and always gain redress. Discover what kind of complainer you are, how you can gain better results and how to deal with the common fob offs companies use. Get comprehensive advice on the most up to date consumer laws you could ever need, how to complain effectively, how and where to take things further when you don t get a satisfactory response and lots of useful contacts. Faulty goods, poor service, bad advice, over charging and mis-selling; it s all covered here. Learn how to take on supermarkets, airlines, energy and insurance companies, banks, and restaurants amongst others and get results. Read how and why she took Tesco to the small claims court and won. Never be out of pocket again! Updated third edition includes the Consumer Rights Act 2015 in force from 1st October 2015 which replaces many laws including the Sale and Supply of Goods Act 1994 and The Supply of Goods and services Act 1982 and more.
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