9780974386003-0974386006-If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))

ISBN-13: 9780974386003
ISBN-10: 0974386006
Edition: 1
Author: Fred Lee
Publication date: 2004
Publisher: Health Administration Press
Format: Hardcover 215 pages
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Book details

ISBN-13: 9780974386003
ISBN-10: 0974386006
Edition: 1
Author: Fred Lee
Publication date: 2004
Publisher: Health Administration Press
Format: Hardcover 215 pages

Summary

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP)) (ISBN-13: 9780974386003 and ISBN-10: 0974386006), written by authors Fred Lee, was published by Health Administration Press in 2004. With an overall rating of 4.4 stars, it's a notable title among other Health Care Administration (Administration & Medicine Economics) books. You can easily purchase or rent If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP)) (Hardcover) from BooksRun, along with many other new and used Health Care Administration books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $0.11.

Description

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an “experience,” not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community.

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