9780974386003-0974386006-If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP))

ISBN-13: 9780974386003
ISBN-10: 0974386006
Edition: 16th printing
Author: Lee, Fred
Publication date: 2004
Publisher: Health Administration Press
Format: Hardcover 215 pages
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Book details

ISBN-13: 9780974386003
ISBN-10: 0974386006
Edition: 16th printing
Author: Lee, Fred
Publication date: 2004
Publisher: Health Administration Press
Format: Hardcover 215 pages

Summary

Acknowledged authors Lee, Fred wrote If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP)) comprising 215 pages back in 2004. Textbook and eTextbook are published under ISBN 0974386006 and 9780974386003. Since then If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Non-HAP)) textbook was available to sell back to BooksRun online for the top buyback price of $ 0.30 or rent at the marketplace.

Description

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an “experience,” not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community.

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