9780471697916-0471697915-Managing, Controlling, and Improving Quality

Managing, Controlling, and Improving Quality

ISBN-13: 9780471697916
ISBN-10: 0471697915
Edition: 1
Author: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
Publication date: 2010
Publisher: Wiley
Format: Hardcover 528 pages
Category: Management
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Book details

ISBN-13: 9780471697916
ISBN-10: 0471697915
Edition: 1
Author: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
Publication date: 2010
Publisher: Wiley
Format: Hardcover 528 pages
Category: Management

Summary

Acknowledged authors Douglas C. Montgomery , Cheryl L. Jennings , Michele E. Pfund wrote Managing, Controlling, and Improving Quality comprising 528 pages back in 2010. Textbook and eTextbook are published under ISBN 0471697915 and 9780471697916. Since then Managing, Controlling, and Improving Quality textbook was available to sell back to BooksRun online for the top buyback price of $ 20.52 or rent at the marketplace.

Description

Managing, controlling and improving quality is a critical activity in modern business organizations. Quality is directly linked to productivity, competitiveness, customer satisfaction, business growth, elimination of waste and other non-value added activities, and overall business success. Cycle time and throughput is just as important in a hospital emergency room as it is in a semiconductor factory. Defects and errors don't occur just in factories, they occur in transactional and service business such as banks, insurance companies, and hospitals. Even your local and state governments have a keen interest in improving service quality in operations such as issuing drivers licenses and motor vehicle registration. The U.S. Navy has had an intensive quality improvement program for many years.

This book presents an organized approach to quality management, control, and improvement. Quality problems usually are the outcome of uncontrolled or excessive variability in product or service characteristics that are critical to the customer and statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. We focus on both the management structure and the statistical and analytical tools. Our approach to organizing and presenting this material is based on many years of teaching, research, and professional practice across a wide range of business and industrial settings.

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