Conflict Management: A Communication Skills Approach (2nd Edition)

ISBN-13: 9780205272945

ISBN-10: 0205272940

Author: Deborah Borisoff, David A. Victor

Edition: 2

Publication date:
Paperback 256 pages
Public Speaking, Management, Journalism & Media Studies
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Acknowledged author Deborah Borisoff wrote Conflict Management: A Communication Skills Approach (2nd Edition) comprising 256 pages back in 1997. Textbook and etextbook are published under ISBN 0205272940 and 9780205272945. Since then Conflict Management: A Communication Skills Approach (2nd Edition) textbook was available to sell back to BooksRun online for the top buyback price of $5.92 or rent at the marketplace.


Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.