9780133056259-0133056252-Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty

ISBN-13: 9780133056259
ISBN-10: 0133056252
Edition: 6
Author: Paul R. Timm
Publication date: 2013
Publisher: Pearson
Format: Paperback 240 pages
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Book details

ISBN-13: 9780133056259
ISBN-10: 0133056252
Edition: 6
Author: Paul R. Timm
Publication date: 2013
Publisher: Pearson
Format: Paperback 240 pages

Summary

Acknowledged authors Paul R. Timm wrote Customer Service: Career Success Through Customer Loyalty comprising 240 pages back in 2013. Textbook and eTextbook are published under ISBN 0133056252 and 9780133056259. Since then Customer Service: Career Success Through Customer Loyalty textbook was available to sell back to BooksRun online for the top buyback price of $ 17.76 or rent at the marketplace.

Description

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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