9780132179324-0132179326-ManageFirst: Customer Service with Answer Sheet

ManageFirst: Customer Service with Answer Sheet

ISBN-13: 9780132179324
ISBN-10: 0132179326
Edition: 2nd
Author: National Restaurant Association
Publication date: 2012
Publisher: Pearson
Format: Paperback 240 pages
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Book details

ISBN-13: 9780132179324
ISBN-10: 0132179326
Edition: 2nd
Author: National Restaurant Association
Publication date: 2012
Publisher: Pearson
Format: Paperback 240 pages

Summary

ManageFirst: Customer Service with Answer Sheet (ISBN-13: 9780132179324 and ISBN-10: 0132179326), written by authors National Restaurant Association, was published by Pearson in 2012. With an overall rating of 4.1 stars, it's a notable title among other Hospitality, Travel & Tourism (Industries, Customer Relations, Processes & Infrastructure, Human Resources & Personnel Management, Human Resources) books. You can easily purchase or rent ManageFirst: Customer Service with Answer Sheet (Paperback) from BooksRun, along with many other new and used Hospitality, Travel & Tourism books and textbooks. And, if you're looking to sell your copy, our current buyback offer is $13.69.

Description

This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.

The text and exam are part of the ManageFirst Program®from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more!

This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

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