Sell, buy or rent Michael C. Sturman textbooks

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

by Ford, Robert C., Sturman, Michael C.
ISBN-13: 9781544321509
ISBN-10: 1544321503
Edition: 2
Publication date: 2019
Publisher: SAGE Publications, Inc
Format: Paperback 576 pages

Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)

by Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P.
ISBN-13: 9781439060322
ISBN-10: 1439060320
Edition: 1
Publication date: 2011
Publisher: Delmar Cengage Learning
Format: Hardcover 544 pages