Sell, buy or rent Karen Martin textbooks

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

by Martin, Karen, Osterling, Mike
ISBN-13: 9780071828918
ISBN-10: 0071828915
Edition: 1
Publication date: 2013
Publisher: McGraw-Hill Education
Format: Hardcover 224 pages

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

by Martin, Karen, Osterling, Mike
ISBN-13: 9781439886687
ISBN-10: 1439886687
Edition: 2
Publication date: 2012
Publisher: Productivity Press
Format: Paperback 104 pages