Sell, buy or rent Cherrill P. Heaton textbooks

Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)

by Ford, Robert C., Sturman, Michael C., Heaton, Cherrill P.
ISBN-13: 9781439060322
ISBN-10: 1439060320
Edition: 1
Publication date: 2011
Publisher: Delmar Cengage Learning
Format: Hardcover 544 pages