Sell, buy or rent Cherrill P. Heaton textbooks

Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)

by Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton
ISBN-13: 9781439060322
ISBN-10: 1439060320
Edition: 1
Publication date: 2011
Publisher: Delmar Cengage Learning
Format: Hardcover 544 pages

Managing the Guest Experience in Hospitality

by Robert Ford, Cherrill P. Heaton
ISBN-13: 9780766814158
ISBN-10: 0766814157
Edition: 1
Publication date: 1999
Publisher: Delmar Cengage Learning
Format: Paperback 464 pages

Organization Theory: An Integrative Approach

by Robert C. Ford, Barry R. Armandi, Cherrill P. Heaton
ISBN-13: 9780060421243
ISBN-10: 006042124X
Publication date: 1988
Publisher: Harpercollins College Div
Format: Hardcover 482 pages

Achieving Service Excellence: Strategies for Healthcare

by Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton
ISBN-13: 9781567931907
ISBN-10: 1567931901
Edition: 1
Publication date: 2002
Publisher: Health Administration Pr
Format: Paperback 422 pages